The LIES of Samsung:European Galaxy Note 3 is Infact Region Locked

note3lock

A few days ago we reported that the European Samsung Galaxy Note 3 is region locked. Later Gigaom reported that they had received a note from Samsung Germany that the Note 3 is region locked only until activation. Once the Note 3 has been activated in the European market on a European carrier the lock is removed and users can use the Note 3 without any restrictions.

Ukmobilereview also reported that they had got official word a Samsung spokesperson that the Note 3 is region locked until you activate it in the region. Once you activate it in that region the region lock is automatically removed.

“In order to provide customers with the optimal mobile experience in each region including customer care services, Samsung has incorporated the ‘regional SIM lock’ feature into Galaxy Note 3 devices. The product is only compatible with a SIM-card issued from a mobile operator within the region identified on the sticker of the product package. When the device is activated with a SIM card issued from the other region, the device may be automatically locked until it is released at the dedicated service centre.

Once a device is activated normally, the regional SIM lock is automatically released. Users can enjoy the roaming service as usual and can use other region’s SIM card when travelling. The regional SIM lock has been applied to the Galaxy Note II and Galaxy S4 devices through a software update in selective markets. The regional SIM lock does NOT affect the device’s features and performance. Users can continue to enjoy all the advanced features of our products.”

Right Samsung? Nada, no , nopes that ain’t the truth peeps. The Samsung Galaxy Note 3 is infact region locked even after you activate it in that region. There are a lot of xda users who have tried popping in another sim and have got the unlock pin message. This, even after they activated the Note 3 in the region where they bought it.

Here a few posts from xda members who have tried it:-

i can confirm this. my with a german simcard activated european version does NOT work with a thai simcard. – original post

I have the same issue, my N9005 note 3 (local purchase in NL) works fine with KPN Netherlands bu tmy Thai (Tuemove) sim cards request me to enter a SIM Network unlock PIN. going back to KPN NL sim works fine. – original post

First I used a swedish sim, then a thai sim didn’t work (I was still in Sweden at that time), Used a swedish Sim some more. Then tried Thai sim again, didnt work. – original post

Hi,
I bought my Note 3 in UK and activate it normally with one of UK operators. I then travelled to Cairo, Egypt and when try to use a local sim card it didn’t work and keep say the you need to enter unlocked key.
What Samsung say about first activate with local EU sim and then lock will gone is not true and it is rubbish to force me to keep using the very expensive roaming service. – original post

It gets even murkier as there is a Russian website which is apparently somehow providing unlock codes for region locked Note 3′s. They are charging $25 for the unlock code.

Hi all,

I would like to share my experience regarding European Region Locked Note 3.
I bought two Samsung Galaxy Note 3 (SM-N9005) from Mediamart and Saturn electronic shop in Germany, it have European sim only sticker(something like that I can;t read german language exactly).
One of staff said that I must activate german sim first so that I opened and made one call to other phone(not hanging up, just drop after getting ringtone from other).
After that I went to Thailand and put Thailand sim card. I can; t use my phone and asking unlock code.
If I dismiss the code, I can use everything except phone call( showing invalid sim card ).
I send to Samsung Official service center and they also don;t know how to do.
So no way for me, I am trying to unlock my phone and a couple of studying from internet,
I just founded from http://puman.ru/ can unlock Note 3 with 25 $ per phone.
I send my IMEI code and money to his paypal account and 2 hour later he sent the code.
After putting his code, I got ” Network sucessfully Unlocked ” and I can use every sim card in Thailand and also in Myanmar.
So I am very happy now that why I want to share my experience for whom suffering like me(bought 699 Euro each phone).
Good luck all. – original post

If an unlock code from an online unlock code provider is working it is very clear that the Samsung has infact locked Note 3 being sold in Europe to that region. Is it the European carriers who forced Samsung to do so or was it Samsung’s call we do not know. Most likely it would be the European carriers as a region lock would help them make more money because of the high roaming charges. The fact though is, the Note 3 is region locked.

US readers may argue that they have been using Note 3′s imported from UK on local US carriers, well the reason for that is that Samsung has excluded US carriers from the list of locked regions. So, if you import a Note 3 from UK it will work on US carriers like AT&T and T-Mobile.

A detailed video showing the Region Lock on Note 3 has also been posted on youtube:-

If you need to know what all carriers are locked out you can check out the file customer.xml in the folder \system\csc on your region locked Note 3. You will see a list of codes, something like:-

<NetworkLock>452BB</NetworkLock>

The number here is the interesting part, if mapped to list of MCC on wiki it means that the Note 3 is locked for Indonesian carriers. Here is a complete list of all the MCC which have been locked by Samsung in the European Note 3. For the technical peeps out there this file is in the csc partition. AFAIK even though the file can be modified and you can create a new csc file with the network lock lines removed you can’t flash the modified csc file from Odin as it needs to be signed by Samsung. Then again you never know what the peeps over at xda can do so let’s hope they do find a workaround this, after all the devs over at xda want their devices to be restriction free.

This is not just the end of region locking, as per Samsung UK customer service with the rollout of Android 4.4 KitKat the region lock would be extended to Samsung Galaxy S3 and Note 2 as well. Way to go Samsung, region locking already bought devices in Europe, get ready for a big backlash.

What do you peeps think about the region lock on Samsung Galaxy Note 3 and the lies from Samsung? This is not the first time Samsung is fooling and lying to its customers. It’s been proved that Samsung was inflating benchmark scores on the Galaxy S4 and even after being caught Samsung is inflating the benchmark scores on the Note 3 as well.

Update

The region lock has appeared on newer versions of Samsung Galaxy S4 and S4 mini, Clove UK also sent a European region locked Note 3 to a buddy in Thailand who could activate it in Thailand on a UK sim but not on a Thailand sim.

This is undoubtedly a huge frustration – sure we’ve lost sales which no business enjoys; however it’s the confusion and extra work this has caused which compounds things. There have been industry mutterings reported by some news sites that this type of behaviour could be in the works from major manufacturers. It is pretty upsetting though that it was not communicated to us and other retailers fully until the procedure was finalised, orders had been placed and stock arrived.

We hate disappointing our customers, which in this case we’ve had to do many times over by cancelling and refunding orders, in some cases to long standing and valued international clients.

By the end of this week we should have a definitive update on the situation. We sent a Note 3 to offsite colleague Wardy in Thailand last week. He activated this there with a UK SIM. He could roam on the UK SIM but could not use his local Thai SIM, seeing the unlock SIM screen before he could proceed.

We have since sent UK activated handsets to a few choice customers this week, on the basis that they can return them if they do not work with their local SIMs. These customers are in regions that include Africa, North America and the Middle East.

Regardless of information from Samsung or anecdotes on forums and other blogs, we are conducting our own research on this, at our own costs, to cover all the bases.

Especially now we are also beginning to see other Samsung devices (new stock of the S4 & S4 Mini) with the same restrictions and warning stickers on the packaging. We want to be 100% certain of the message we give out to anyone wanting to purchase a new Samsung device and provide any support we can to legitimate international clients.

Source

So the region lock is coming to Samsung Galaxy S4 and S4 Mini as well. Not sure what Samsung is up to here but things do not look good.

munchy

About munchy

Munchy is a Cobol Programmer by profession, Android diehard by choice. When he is not thinking about Android he loves to take his Mustang out for a drive to no where.

  • toboev

    Nice work, clear summary.
    This is not meant to be harsh, but to give it a tad more gravitas, you could correct:
    “their is a Russian website” – should be “there”
    “the devs over at xda want there devices to be restriction free” – should be “their”
    “lying to it’s customers” – should be “its”

    • munchy_cool

      Thanks for correcting me, always get confused with the there and their ..damn (runs to read his english books :) )

  • Chiron43

    Indeed, that’s a nice summary of all the comments and situation that we can see the xda thread.
    Moreover
    it’s the 1st article that really point out that Samsung is just saying
    completely different things from one representative to another and that
    those saying “Note 3 gets fully unlocked after activated with a SIM card
    from the same region as the purchase of the phone” ARE LYING !!!

    Cheers mate!

  • Yoni Chekli

    Hi. Today, is it possible unlock the region-lock via rooting the device? Thanks a lot for spreading the news!

    • munchy_cool

      as of now no.

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  • Onweel2

    Thank you for spread this out. (and thank you for show my video) You are only one and First website so far that i see to post something like this. You dare to post many comment to proof that what Samsung say it not truth (or not working in them case)

    Thank you a lot. The big website or bloger should be shame that they only put “Update the problem solved” even before they test it and never follow up the story.

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  • Reza Hooshmand

    Thanks for all of the valuable informations.
    I have the similar problem. I bought note3 after waiting about 2 hours in the line of samsung phonehouse in Bruxelles, just after starting distribution of the phone in Belgium. I specially asked them that I am buying the phone to take with myself to Middle East, but nobody tells me any thing about region restrictions or even anything about first sim activation. The proof of that is the printing address of myself in the recipe
    and specially the Tax return form that issued by samsung phone house.
    Now it is about one week that I am trying to solve my problem but no one could help.the phone need Sim Network Unluck Pin and doesn’t work. Even after emailing my problem to phone house they didn’t know the reason of the problem but instead your information was so good so please help me to unlock the phone thanks

  • Pingback: Samsung mintió a los usuarios: Samsung Galaxy Note 3 sí cuenta con bloqueo regional de SIMs | ResumenTecnologico.com

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  • Okami

    HTC and LG please come with a promise not to follow in samsung’s foolish steps and I will happily
    switch and I am sure many others will do so.

  • T

    I have the same problem. Did get the note3 in Switzerland and was told that I needed to use it with a local SIM for a day or two and the region lock would be unlocked automatically. Did that and it worked fine. Returned to Australia and tried my local SIM and got the SIM lock PIN message. I contacted Samsung Australia who said they couldn’t help as they were only trained on local devices (???!) and that I should contact Samsung in Switzerland. I did that just then and was advised that they’d email me an unlocking code which would free the device for all regions. Fingers crossed this will work.

  • shamik

    Its an utter frustration… bought my gn3 in Rotterdam, Netherlands… used it for almost 5 days with dutch sim before leaving for India for holiday… still i get the region unlocking code screen… surely it does not work as samsung has described it to be…

  • baki

    Bought a new Samsung Galaxy Note 3 from North York Future Shop on Yonge st on January 13, 2013. After a couple of hours on the internet and trying several “free” offers (that need you to install tons of spam, or visit dozens of stupid sites), I picked safeunlockcode .com. Code came today, Dec. 16 (next business day) and worked like a charm!

    • Praneeth Kancherla

      Thanks for letting us know

  • Rod Walsh

    Bought my Note3 in the USA a few days ago. Will be travelling to Europe and Cairo. Do you think I can swap my SIM card with a local card? The salesman at Costco said I could; not so sure now.

  • Wouter Van Den Bos

    I have recently bought an S4 mini online in Netherlands, sent it so Singapore, and the the SIM Network unlock PIN screen appears as well. When inserting a SIM card from Belgium provider it works. Is there an UNLOCK services available? For a few dollars I am willing to do that. Sending a phone back and forth costs the same

    • kpetrie77

      Check with Cellfservices.com. We also have a discount available to our forum members.

  • allan J

    On the Note 3 all you have to do is make a 5-10 minute call with a region sim card
    that disable the region lock, I have personally done this, so you will
    be able to use Note 3 any where in the world with local sim cards

  • Vinod Kumar

    Region locked only until activation? Nope. Bought an S3 mini here in Middle East, used here for about a month, then flew to India, changed to a local service provider’s sim only to find that my phone is locked. Took it to an authorized Samsung service center, which turned out to be a waste of time. They simply said this is Samsung’s policy, and they are not allowed to do any help in this case. That’s it. As simple as that.

  • Vinod Kumar

    BTW I logged in to say that I like your title. So appropriate.

  • music

    I bought Note 3 and a Note 8.0 inserted European SIM cards on them and used them for a while on Wi-Fi only. I didn’t register them with Google or Samsung. Flew to Sri Lanka and Thailand and in both countries I could’t use local SIMs. Samsung refused to unlock the devices. The staff said they had received strict instructions not to unlock them. After I returned to Europe I registered my Note 3 with both Google and Samsung and then used it normally. Now back in Asia it works perfectly with lical SIMs.

    The Note 8.0 GT-N5120 I simply used it with Spanish and French SIMs mostly for data while holidaying and a few times only for calls. I didn’t register it with Google or Samsung. Just a moment ago I tested it with a Thai SIM and it works.

    So Allan J. who commented previously was right. It is better to be sure of the facts before writing such a title and comments.